Contact Us

How to contact us

For inquiries regarding products, orders, payments, deliveries, cancellations, returns or refunds, you can contact us via email or phone during service hours.

Main contacts

Email: info@overarredodesign.it

Phone: +39 057 459 5645

Address: Via Geminiano Inghirami 19, 59100 Prato (PO), Italy

Customer service hoursCustomer service is available Monday to Friday, from 9:00 AM to 6:00 PM (Central European Time, CET). Requests sent outside business hours will be reviewed during the next service hours.

Information to prepare before writing to us

To allow for a quicker verification, we recommend including:

·Order number, if already available.

·First and last name used for the purchase.

·Email address used at checkout.

·Clear description of the request or problem.

·Photographs, if the request concerns a damaged, incorrect or incomplete product.

Urgent reports after delivery

In case of a damaged, incorrect item or with obvious transport problems, contact us within 24 hours of delivery and attach clear photographs of the product and packaging.